Change Control and Policy and Workpace Management Chapter11

During the writing of this chapter, one of our clients almost lost a small fortune in business due to the lack of change control. Our client is a small (only five people) insurance broker. One of the brokers, Dave, writes marine insurance, and on a fine cool January day in Florida, he got the break the company was waiting for . . . an order for a policy to insure a $10 million yacht . . . the premium would be a killer.