Change Control and Policy and Workpace Management Chapter11
During the writing of this chapter, one of our clients almost
lost a small fortune in business due to the lack of change
control. Our client is a small (only five people) insurance
broker. One of the brokers, Dave, writes marine insurance,
and on a fine cool January day in Florida, he got the break
the company was waiting for . . . an order for a policy to
insure a $10 million yacht . . . the premium would be a killer.
