Sách Measuring Customer Satisfaction
This Guide is designed to help vocational rehabilitation (VR) programs serving American
Indians/Alaska Natives collect customer satisfaction data in culturally sensitive ways. While this
Guide is written for VR program staff, it is intended to be useful to anyone interested in VR and
related topics. So, when we say “you” in the Guide, we are referring to VR program staff but, by
extension, we mean any reader.
