Psychology of business communication.
Psychological types of a personality according to Eric Burne: The concept of ego-status, Discernment of ego-status
Lecture 7. Psychology of
business communication.
Psychological types of a personality according to Eric
Burne:
–The concept of ego-status
–Discernment of ego-status
1
Models of a person’s behavior in
different situations:
• Structural model = inner composition
of human psychology
• Functional model = ways of conduct,
actions and reactions
The concept of ego-status
2
Ego-status consists of
• Thinking
• Feeling
• Acting
3
Ego-status Types
• Status Parents-I => a person thinks, acts
and feels as his parents do
• Status Adults-I => a person makes sober
estimations of the reality, collects and
comprehends facts objectively
• Status Child-I => a person feels and acts
as in childhood
4
Status Parents-I
Critical Feeding-
Considerate
Parents-I Parents-I
5
Status Child-I
Adaptable Child
Rebellious Child-I
Free Child
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Discernment of Ego-Status:
Critical Parents-I
Characteristic Features of Behavior:
• Automatically evaluating;
• Ironic, reproaching, blaming;
• Looking for the guilty, punishing;
• Ordering, authoritative, banning;
• Dogmatic, claiming being always right
7
Discernment of Ego-Status:
Feeding-Considerate Parents-I
Characteristic Features of Behavior:
• Kind, encouraging, grateful;
• Considerate, sympathizing, consoling;
• Protective, supporting, advising, helpful;
• Understanding, patronizing;
• Over considerate
8
Discernment of Ego-Status: Adults-I
Characteristic Features of Behavior:
• Liberated, objective, emotionless;
• Attentive, interested, concentrated;
• Listening to an interlocutor;
• Putting forward and choosing alternatives;
• Cooperative
9
Discernment of Ego-Status:
Free Child-I
Characteristic Features of Behavior:
• Spontaneous, impatient, full of energy;
• Inquisitive, creative, inventive;
• Inspired, joyful, teasing;
• Dreaming;
• Egoistic
10
Discernment of Ego-Status:
Adaptable Child-I
Characteristic Features of Behavior:
• Cautious, conserved, thinking about
consequences;
• Feeling shame, fault, demanding much of
oneself;
• Timid, modest, obedient;
• Dreaming, helpless, insulted;
• Asking for approval
11
Discernment of Ego-Status:
Rebellious Child-I
Characteristic Features of Behavior:
• Protest against stronger and more authoritative
people;
• Naughty, self-willing, disobedient;
• Rough, unpleasant, angry, aggressive;
• Contradicting other people;
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To determine the ego-status you need:
To observe a partner’s intonation,
behavior, face expression, gesture,
body position
13
Practical Advice
• There is neither bad nor good ego-status. To
make communication successful you should
master each of them.
• Check if you are able to recognize and deal
with each ego-status in conflict situations.
• Find out which ego-status you prefer in a
conflict situation. Think of possible alternatives.
• Try practicing a more constructive desirable
ego-status
14
Practical Advice
• Avoid super-critical status parents-I. It is
destructive and useless for efficient
communication.
• If you are in the rebellious child-I status,
analyze what business counter arguments you
have or why not agree with the situation.
• Think of the ego-status which can best help you
eliminate the conflict and develop the effective
strategy.
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Practical Advice
Remember:
You cannot experiment with two
strategies simultaneously.
Slice salami!
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